Last Updated: March 31, 2026

At yamworks.com, we treat every order as a unique collaboration between the artist and the collector. Because our works are not mass-produced but are individually crafted upon your request, our policy reflects the custom nature of our production process.

1. Custom Production & The Right of Withdrawal

In accordance with Article 57, item 3 of the Bulgarian Consumer Protection Act and the EU Consumer Rights Directive, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

  • Bespoke Craftsmanship: At yamworks.com, we do not maintain a warehouse of pre-printed stock. Every order initiates a dedicated production process where each item is printed, packed and customized exclusively for the individual receiver.
  • Final Sale: Because each work is a custom-made technical production created specifically for your order, all sales are considered final. We encourage our collectors to review the “Additional Information” tabs and technical specifications thoroughly before completing a purchase to ensure the work aligns with their vision.

2. Damaged or Defective Items

While the right of withdrawal for “change of mind” is excluded, your right to receive a perfect work of art is absolute. If your order arrives damaged or defective, we will replace it at no additional cost or issue a full refund.

  • External Inspection: Upon delivery, please inspect the shipping container. If it is visibly bent, crushed, or punctured, you must request a “Damage Protocol” (Констативен протокол) from the courier before signing.
  • Reporting: Any internal damage must be reported through the contact us page within 48 hours of delivery. We will get back to you via email or phone.

3. Condition Verification & Heritage Integrity

To protect the value of your collection and the integrity of the archive, yamworks.com maintains a strict “Condition Record” for every dispatch:

  • Pre-Flight Inspection: Every print is inspected and photographed immediately before being sealed. We retain timestamped digital evidence of the artwork’s pristine condition at the time of shipping.
  • Replacement Process: In the rare event of a replacement for damage, the original defective print must be returned or destroyed (with photographic proof) to maintain the “Limited Edition” count and protect the heritage of other collectors.

4. Refunds & Timeline

In cases where a replacement is not possible and a refund is approved:

  • Processing: Refunds are issued via the original payment method (Stripe) within 14 days of the resolution of your claim.
  • Transaction Fees: Per our commitment to our collectors, transaction fees are not deducted from your refund.